Suggestions, Comments and Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible

We always try to make sure that our service is of the highest quality and welcome any suggestions as to how we can improve. We recognise that sometimes, the people we interact with will be unhappy about the way that we have supported them. We know we will not get everything right all the time, but we aim to do so. We want to learn from our mistakes and improve.

Complaints often stem from misunderstandings of some sort that can often be sorted out quickly. You can raise any issue you have with any of our team and we will try to rectify your problem as soon as we can.

If you wish to give us feedback, or make a complaint, please use our Feedback Triage. 

The practice manager will:

  • Acknowledge your complaint within 3 days of receiving it
  • Look into your issue and respond to you within 10 working days of receiving it (if this is not possible, the practice manager will let you know when she will be able to respond to you)